Cleobetra Terms and Conditions

Welcome to Cleobetra Casino. By accessing and using our platform at cleobetra.com, you agree to be bound by the following terms and conditions. Please read this document carefully before registering an account or placing any bets. At Cleobetra, we are committed to transparency, fairness, and responsible gaming — and these terms exist to protect both you and us. If you do not agree with any part of these terms, we ask that you refrain from using our services.

1. About Us and Our Licensing

Our Cleobetra online casino is operated by Nova Forge Ltd, licensed under licence number ALSI-152406028-FI2 issued by the Government of Anjouan, Comoros Islands. We operate our services in full compliance with the requirements of our regulatory authority. Our platform is available to players across 30+ countries, including Australia, Canada, New Zealand, Finland, Poland, Germany, Norway, Hungary, Czech Republic, France, Italy, Spain, Portugal, and many more. At Cleobetra Casino, we are proud to deliver a regulated and secure gaming environment.

2. Eligibility and Account Registration

To use our services, you must meet all of the following conditions:

You must be at least 18 years of age, or the legal gambling age in your jurisdiction — whichever is higher.
You must be a resident of a country where online gambling is permitted under applicable law.
You must not be a resident of any jurisdiction we have excluded from our services.
You may only hold one active account on our platform.
You must provide accurate and truthful information during registration.

We reserve the right to verify your identity at any time. Failure to provide valid documentation may result in suspension or permanent closure of your account. Our Cleobetra login process is protected by industry-standard security protocols to safeguard your credentials.

3. Account Verification (KYC)

In accordance with our licensing obligations, we are required to verify the identity of all players before processing withdrawals. Our Know Your Customer (KYC) process may require you to submit:

A valid government-issued photo ID (passport, national ID card, or driver's licence)
Proof of address dated within the last three months (utility bill or bank statement)
Proof of payment method ownership
Any additional documentation we deem necessary to comply with anti-money laundering regulations

At Cleobetra, we aim to complete KYC verification within 24–48 hours of document submission. Your first withdrawal may be subject to this verification period. We treat all submitted documents with the utmost confidentiality.

4. Deposits and Withdrawals

4.1 Deposits

We accept a wide range of payment methods at our Cleobetra Casino platform. The minimum deposit is CA$10 (via Interac®). Available deposit methods include Interac®, Visa, Mastercard, Jeton, MiFinity, PSCD, NTLR, and a full range of cryptocurrencies including Bitcoin, Ethereum, USDT, Litecoin, BNB, DOGE, XRP, Cardano, Solana, and USDC, among others. Deposit limits vary by method, ranging from CA$10 up to CA$10,000 per transaction.

4.2 Withdrawals

Our Cleobetra casino processes withdrawal requests on the same day under normal circumstances. The minimum withdrawal amount is CA$10. Available withdrawal methods include Interac e-Transfer®, card withdrawals, bank transfer, Skrill, Jeton, MiFinity, and all supported cryptocurrencies. Processing times are as follows:

E-wallets (Skrill, Jeton, MiFinity): 24–48 hours
Cryptocurrencies (BTC, ETH, LTC, USDT, etc.): 24–48 hours
Cards (Mastercard): 3–5 business days
Bank Transfer: 3–5 business days

4.3 Withdrawal Limits by VIP Level

We apply daily and monthly withdrawal limits based on your VIP tier. At Cleobetra, our five-tier loyalty programme determines the following limits:

Level 1: CA$750/day — CA$10,500/month
Level 2: CA$750/day — CA$15,000/month
Level 3: CA$1,200/day — CA$18,000/month
Level 4: CA$1,500/day — CA$23,000/month
Level 5: CA$2,300/day — CA$30,000/month

5. Bonuses and Promotions

We offer a range of bonuses and promotions for both new and existing players. Our Cleobetra Casino welcome package consists of three deposit bonuses totalling up to CA$1,500 and 350 free spins, plus an attempt at the Claw Machine. The key terms governing all bonuses are as follows:

The minimum qualifying deposit for our welcome bonus is CA$30.
Wagering requirements are 35x (deposit + bonus) for casino bonuses and 40x for free spin winnings.
All bonus wagering must be completed within 10 days of activation; failure to meet this requirement will void the bonus and any associated winnings.
The maximum bet permitted while a casino bonus is active is CA$150.
The maximum amount releasable from a bonus is 10x the initial bonus value.
Free spins are awarded on Cash of Egypt and are subject to win caps of CA$75 (up to 50 spins) and CA$150 (more than 50 spins).
Deposits made via Neteller or Skrill do not qualify for bonus eligibility.
Bonuses cannot be combined. Activating a new bonus while another is active will void the current bonus and all related winnings.
Cancelling an active bonus through your profile or via our support team will forfeit the entire bonus balance.

We also provide ongoing promotions at Cleobetra including weekly reload bonuses, daily cashback of up to 15%, live casino cashback, and major tournaments with prize pools exceeding CA$18,000,000. Sports betting bonuses, parlay boosts, and early payout offers are available to eligible players. Full bonus terms are displayed on each individual promotion page.

6. Game Fairness and Providers

At Cleobetra Casino, we partner with over 107 certified game providers, including Pragmatic Play, NetEnt, Microgaming, Play'n GO, Hacksaw Gaming, Yggdrasil, Big Time Gaming, Evolution, Ezugi, Betsoft, Nolimit City, and many more. Our library features over 11,000–12,000 titles including pokies, live dealer tables, table games, crash games, video poker, scratch cards, and virtual sports.

All games offered on our Cleobetra platform use certified Random Number Generators (RNGs) to ensure fairness. Live casino games are streamed in real time from professional studios. We do not manipulate game outcomes, and all results are independently verifiable through our licensed providers.

7. Responsible Gaming

We are committed to promoting responsible gambling across all markets we serve. Our Cleobetra casino provides a range of tools to help you maintain control over your gaming activity:

Deposit limits (daily, weekly, monthly)
Loss limits
Session time reminders
Self-exclusion options (temporary or permanent)
Reality checks

If you believe you may have a gambling problem, we strongly encourage you to use these tools or contact our support team at support@cleobetra.com. We also recommend reaching out to independent organisations such as GamCare or Gamblers Anonymous for additional support.

8. Prohibited Activities

By using our services, you agree not to engage in any of the following:

Creating more than one account on our platform
Providing false or misleading personal information
Using software, bots, or automated tools to gain an unfair advantage
Engaging in bonus abuse, collusion, or any form of fraudulent activity
Attempting to reverse-engineer or manipulate our software or systems
Using our services for any unlawful purpose, including money laundering

We reserve the right to suspend or permanently close any account found to be in violation of these terms, and to withhold funds pending investigation where fraud is suspected.

9. Privacy and Data Protection

We take your privacy seriously. All personal data collected during your use of the Cleobetra online casino is processed in accordance with our Privacy Policy, which is available separately on our website. We collect, store, and process your data only for legitimate operational and regulatory purposes, and we do not sell your personal information to third parties.

10. Customer Support

Our support team is available 24/7 via live chat and email. If you have any questions regarding these terms, your account, or any aspect of our Cleobetra Casino services, you can reach us at:

Live Chat: Available 24/7 directly on our website
Email: support@cleobetra.com
Languages supported: English, German, Finnish, Italian, Czech, Polish, Spanish, Hungarian, French, Portuguese, Norwegian, Greek, Arabic, and more

11. Changes to These Terms

We reserve the right to update or modify these terms and conditions at any time. When we make significant changes, we will notify registered users via email or through a notice on our platform. Your continued use of our Cleobetra casino services following any such changes constitutes your acceptance of the revised terms. We recommend that you review this document periodically to stay informed of any updates.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction under which Nova Forge Ltd is licensed. Any disputes arising in connection with your use of our services shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction. We are committed to resolving disputes fairly and promptly, and we encourage you to contact our support team in the first instance before pursuing any formal legal action.

By continuing to use our platform, you confirm that you have read, understood, and agreed to these terms. At Cleobetra, we are dedicated to providing a safe, fair, and enjoyable gaming environment for all our players.

Content updated: July 24, 2026