Cleobetra Privacy Policy

At Cleobetra, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access and use our services at cleobetra.com. By using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us if you have any questions about how we handle your personal data.

1. Who We Are

Our Cleobetra Casino is operated by Nova Forge Ltd, a company duly licensed and regulated under licence number ALSI-152406028-FI2, issued by the Government of Anjouan, Comoros Islands. We are responsible for the processing of your personal data as described in this document. If you have any privacy-related concerns, you can reach us at support@cleobetra.com.

2. Information We Collect

We may collect the following categories of personal information about you when you register, verify your identity, make deposits, or otherwise interact with our services:

2.1 Registration and Identity Data

Full name, date of birth, and nationality
Email address and phone number
Residential address and country of residence
Username and account credentials

2.2 Verification and KYC Data

Government-issued identification documents (passport, driver's licence, national ID)
Proof of address documents (utility bills, bank statements)
Source of funds documentation, where required

2.3 Financial and Transaction Data

Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
Deposit and withdrawal history, including amounts and timestamps
Transaction records associated with your account

2.4 Technical and Usage Data

IP address, browser type, and device information
Session duration, pages visited, and gameplay activity
Cookies and similar tracking technologies (see our Cookie Policy)
Log-in records and access timestamps

3. How We Use Your Information

We use the data we collect for a number of clearly defined purposes. Our Cleobetra Casino processes your information only where we have a lawful basis to do so:

Account management: We use your registration data to create, manage, and maintain your player account, and to facilitate the Cleobetra login process securely.
Identity verification (KYC): We are legally obliged to verify your identity to comply with anti-money laundering and responsible gaming regulations.
Payment processing: We process your financial data to handle deposits, withdrawals, and refunds accurately and securely.
Personalisation: We use your gaming activity to tailor our services, recommend relevant promotions, and deliver Cleobetra bonus offers suited to your preferences.
Customer support: We use your contact details and interaction history to respond to enquiries submitted to our 24/7 live chat and email support team.
Legal compliance: We process your data as required by applicable laws, licensing obligations, and regulatory authorities.
Fraud prevention and security: We monitor account activity to detect and prevent fraudulent behaviour, unauthorised access, and abuse of our platform.
Marketing communications: With your consent, we may send you emails or notifications about new promotions, bonuses, and updates at our Cleobetra online casino.

4. How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

Payment providers: We share necessary financial data with payment processors including card networks, e-wallet services, and cryptocurrency payment gateways to complete your transactions.
Game providers: Our Cleobetra Casino works with over 107 software providers such as Pragmatic Play, NetEnt, Microgaming, and Hacksaw Gaming, who may receive limited technical data to facilitate gameplay.
KYC and compliance partners: We may share your identity documents with third-party verification services to fulfil our regulatory obligations.
Regulatory and legal authorities: We may disclose your information to the relevant licensing authority, law enforcement, or government bodies if required by law or in response to a valid legal request.
Analytics providers: We use analytics tools to understand how players interact with our platform and improve our services accordingly.

5. Data Retention

We retain your personal data for as long as your account remains active, and for a period thereafter as required by applicable law and our licensing obligations. In most cases, we are required to keep certain records for a minimum of five years following the closure of your account. Once data is no longer needed, we securely delete or anonymise it.

6. Cookies and Tracking Technologies

We use cookies and similar technologies on our platform to enhance your browsing experience, remember your preferences, and gather analytics data. When you first visit our site, you will be asked to provide your consent for non-essential cookies. You can manage or withdraw your cookie preferences at any time through your browser settings. Essential cookies required for the core functionality of the site — including your Cleobetra casino login session — cannot be disabled without affecting your ability to use the platform.

7. Your Rights

Depending on your country of residence, you may have the following rights in relation to your personal data that we hold:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct inaccurate or incomplete data.
Right to erasure: You may request that we delete your personal data, subject to our legal retention obligations.
Right to restriction: You may ask us to limit how we process your data in certain circumstances.
Right to data portability: You may request that we transfer your data to another service provider in a structured, machine-readable format.
Right to object: You may object to processing carried out on the basis of our legitimate interests, including direct marketing.
Right to withdraw consent: Where we rely on your consent as a legal basis, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at support@cleobetra.com. We will respond to your request within 30 days.

8. International Data Transfers

Our Cleobetra platform operates across 30+ countries including Australia, Canada, New Zealand, Finland, Germany, Poland, Norway, France, and others. As a result, your data may be transferred to and processed in countries outside your jurisdiction. Where such transfers occur, we take appropriate safeguards to ensure your data remains protected in accordance with applicable privacy standards.

9. Children's Privacy

We do not knowingly collect personal data from individuals under the age of 18. Our services are strictly intended for adult players. If we become aware that a minor has registered on our platform, we will immediately suspend the account and delete all associated personal data. We encourage parents and guardians to monitor their children's online activity.

10. Security Measures

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include SSL encryption, secure data storage, access controls, and regular security assessments. While we work diligently to safeguard your information, no online system can guarantee absolute security, and you use our services at your own risk in this regard.

11. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on our website. We recommend that you review this page periodically to stay informed about how we protect your data. Continued use of our platform following any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. You can reach our team at support@cleobetra.com or via 24/7 live chat available directly on our website. We are committed to resolving any privacy-related issues promptly and transparently.

Content updated: July 24, 2026